Terms and Conditions for Purchasing LINE MAN Credit and Ad Creation Services

The Merchant has agreed to purchase services from LINE MAN (Thailand) Co., Ltd. ("LINE MAN" or the "Company") and agrees to comply with the rules and conditions in this Request for Purchase of Advertising Credit and/or Services on the LINE MAN Application ("Credit and Ad Purchase Terms and Conditions"), as well as the ("Advertising Service Agreement and Terms of Use") and/or various reservations of rights, including conditions that LINE MAN may announce, establish, or modify in the future. All such terms and conditions shall be collectively referred to as the "Terms and Conditions" and shall be fully binding upon the Merchant.

1. Conditions for Purchasing Products and Services on the LINE MAN Application

1.1 This product purchase and service provision agreement is between the Merchant and LINE MAN and governs all product purchases and service provision to the Merchant. Please read the following Product Purchase and Service Provision Conditions ("Product Purchase and Service Provision Conditions") carefully before proceeding to purchase advertising credits on the LINE MAN application. After the Merchant has purchased products and used LINE MAN’s services, LINE MAN shall deem that the Merchant has read, understood, and accepted the main provisions regarding product purchases, warranties, and services, as well as the Product Purchase and Service Provision Conditions and any other regulations related to the purchase of products and provision of services by LINE MAN.

1.2 LINE MAN may amend these Product Purchase and Service Provision Conditions. The Company will notify the Merchant according to LINE MAN's rules and procedures and will display the amended Product Purchase and Service Provision Conditions on the WMA application or by any other method determined by LINE MAN. LINE MAN reserves the right to amend the Product Purchase and Service Provision Conditions as it deems appropriate and as permitted by applicable law. If the Merchant proceeds to purchase LINE MAN credit after these Product Purchase and Service Provision Conditions have been updated, LINE MAN shall deem that the Merchant has acknowledged and agreed to the updated Product Purchase and Service Provision Conditions.

1.3 LINE MAN reserves the right to add, modify, suspend, or cancel advertising rates, ad display positions, service areas, types of merchants served, discount coupons, product and service formats, ad performance metrics (e.g., number of impressions, clicks, or orders from ads), including but not limited to payment methods, credit usage models, package types, or charging/deduction methods for product and/or service fees, or any other giveaways, as well as any other details related to the provision of credit and ad creation under these Credit and Ad Purchase Terms and Conditions at any time as it deems appropriate without the need for the Merchant's consent.

1.4 LINE MAN reserves the right to add, modify, suspend, or cancel the sale of products and/or services at any time as it deems appropriate. This includes, but is not limited to, the suspension or cancellation of service usage in the Merchant's account at LINE MAN's sole discretion.

2. Advertising Credit Service, Conditions for Purchasing Advertising Credit, and Ad Creation Service on the LINE MAN Application

The Merchant may be entitled to purchase advertising credits and ad creation services on the LINE MAN application if the Merchant purchases products and/or services from LINE MAN up to the criteria set by LINE MAN. The conditions for receiving such rights shall be determined by the Company.

2.1 Advertising Credit Service

Advertising credits under these Product Purchase and Service Provision Terms and Conditions are divided into 2 types:

2.1.1 Listing Ads Advertising the Merchant's storefront and/or products on the homepage or any other page on the application or website developed and serviced by LINE MAN to encourage customers to visit the Merchant's storefront (hereinafter referred to as "Cost per Click" or "CPC") or order food from the Merchant (hereinafter referred to as "Cost per Order" or "CPO").

2.1.2 LINE MAN POP Ads Advertising the Merchant's storefront and/or products in a pop-up display format after a user enters the LINE MAN application via the Food ordering category, allowing customers to access the storefront and receive a food discount coupon from the Merchant and place a food order at the Merchant's storefront. LINE MAN will charge the LINE MAN POP ad credit service fee when a customer successfully places an order at the Merchant's store (Cost per Order). However, if the order is canceled by the Merchant or is canceled later for any reason, the Company reserves the right to charge the advertising fee as normal after the customer clicks the LINE MAN POP ad space, with no exchange and/or return of goods in all cases. LINE MAN will specify the advertising rate, display position, display conditions, service area, and conditions for calculating payment or successful orders from the LINE MAN POP Service on the WMA system on a case-by-case basis. LINE MAN reserves the right to adjust any terms and conditions related thereto as the Company deems appropriate without the need for the Merchant's consent.

The Merchant can create two types of discount coupons to be used with the LINE MAN POP ad credit:

2.1.2.1 Generic Coupon A discount coupon for the Merchant's products for customers who purchase the Merchant's products through the LINE MAN application. The minimum order value for the discount coupon and the value of the discount coupon shall be in accordance with the conditions set by LINE MAN. The Generic Coupon applied through the LINE MAN POP service can only be used with merchants using the LINE MAN POP service. If the Merchant participates in any other campaign that uses a Generic Coupon, the Merchant is still considered to be participating in that campaign as before. However, the customer can only choose to use one campaign at a time.

2.1.2.2 First Time to the Restaurant Coupon A discount coupon for the Merchant's products for customers who purchase the Merchant's products through the LINE MAN application. The minimum order value for the discount coupon and the value of the discount coupon shall be in accordance with the conditions set by LINE MAN. The First Time to the Restaurant Coupon will be limited to only one coupon code. The Merchant can only provide this First Time to the Restaurant Coupon code to customers through the channels specified by LINE MAN. Customers can only use the First Time to the Restaurant Coupon if they are purchasing the Merchant's products for the first time or if the customer has refrained from purchasing the Merchant's products for a period longer than 45 days. LINE MAN reserves the right to add or change the duration of refraining from purchasing the Merchant's products at any time as it deems appropriate.

Conditions for using the discount coupon are as follows: (1) After the Merchant agrees to use the LINE MAN POP service and selects the target discount coupon type, the Merchant cannot change the type of discount coupon throughout the entire billing cycle of the LINE MAN POP ad credit under any circumstances. However, the Merchant may request to change the type of discount coupon used in the next credit package service and agree to the new changed order in writing. The Company reserves the right to change the type of discount coupon purchased by the Merchant as it deems appropriate without prior notice to the Merchant. (2) If the discount coupon under the LINE MAN POP ad credit is used up, the Company will immediately cancel the LINE MAN POP ad credit on the LINE MAN application and remove the Merchant's ad from the LINE MAN POP display area on the LINE MAN application. However, if the Merchant still has other types of discount coupons not purchased under this Request for Purchase of Advertising Credit on the LINE MAN Application (Credit Ad Package), the Merchant may still advertise its products and/or storefront on other areas of the LINE MAN application as determined by the Company and/or the terms of such discount coupon activity. (3) Customers who purchase the Merchant's products through the LINE MAN application can use the Generic Coupon or the First Time to the Restaurant Coupon simultaneously with promotional discounts from Cart Promotion or end-of-bill discount promotions in each order. (4) If the Merchant is responsible for distributing the coupon itself, the Merchant must inform the customer of the details and conditions for using the coupon. If the customer is unable to use the coupon, the Merchant shall be solely responsible. (5) Any other conditions related to the coupon shall be as determined by the Company on a case-by-case basis. (6) The Company may change the methods and/or conditions related to the coupon as the Company deems appropriate, by notifying the Merchant of the changed methods, conditions, and details on a case-by-case basis. (7) The Company may provide giveaways, advertising/publicity media, or discount coupons to the Merchant to promote the sale of the Merchant's products on the LINE MAN application as the Company deems appropriate.

2.2 Services to be Received When Purchasing Advertising Credit

2.2.1 The Merchant has the right to activate advertising services on the LINE MAN application through the Ads Manager system in WMA or by any other method determined by the Company. The system will deduct the actual advertising service fee from the value of the advertising credit purchased by the Merchant according to the terms of this agreement. The Company may change the method of purchasing advertising services as it deems appropriate without the need for the Merchant's consent, and in accordance with the Company's terms, conditions, and scope of services.

2.2.2 If the Merchant subscribes to the LINE MAN POP ad service, the Merchant will be listed on the LINE MAN POP media space within 7 working days from the date the Merchant signs and agrees to these advertising service purchase terms and conditions, or within any other timeframe determined by the Company. The Company may extend the duration or support the advertising cost for the Merchant on a case-by-case basis, in accordance with LINE MAN's marketing promotion activities determined at that time. The Merchant understands and accepts that the Merchant cannot activate the LINE MAN POP ad service by itself.

2.2.3 The Merchant can check the daily expenditure and advertising costs via WMA through the Finance tab, the monthly invoice, the Company's representative, or any other channel determined by the Company. The Company may adjust such channels as it deems appropriate without prior notice to the Merchant. The Merchant is responsible for checking the advertising cost reporting channels themselves.

2.2.4 The Merchant can check the advertising result report for the LINE MAN ad creation service on the WMA application via the Ad tab and, in the case of LINE MAN POP, via the email specified by the Merchant in the GP Partnership Agreement ("GP Agreement") and/or subsequently changed, or received from the Company's representative. The Company reserves the right to add, modify, suspend, or cancel the channels for reporting ad usage results at any time as it deems appropriate. This includes, but is not limited to, the suspension or cancellation of service usage in the Merchant's account at the Company's sole discretion without prior notice in all cases.

The Merchant agrees and accepts that the Company's provision of advertising services to the Merchant's account is done in good faith, as appropriate, and at the Company's reasonable discretion, and for the Merchant's best interest. The Merchant is responsible for checking LINE MAN's service provision as well. In no event shall the Company be liable for any loss or damage whatsoever arising from the provision of advertising services by acting on behalf of the Merchant through the Merchant's account on WMA under these Advertising Purchase Terms and Conditions.

2.3 Conditions for Purchasing Advertising Credit

2.3.1 The Merchant is responsible for carefully reviewing the advertising credit purchase details before proceeding to purchase advertising credits from WMA or the Company's representative every time.

2.3.2 The Merchant is entitled to purchase the LINE MAN POP ad on WMA with 1 set of Ad Purchase Terms and Conditions per 1 branch only. The Merchant cannot use these Ad Purchase Terms and Conditions for other branches, unless the Merchant purchases both LINE MAN Listing and LINE MAN POP ad services for the same branch. The Company reserves the right to determine the type of ad the Merchant is entitled to receive as appropriate without prior notice to the Merchant. The Merchant agrees and accepts that the Company's determination of the conditions for providing such advertising services is done in good faith, as appropriate, and at the Company's reasonable discretion, and for the Merchant's best interest. In no event shall the Company be liable for any loss or damage whatsoever arising from the provision of advertising services to the Merchant's account under these Advertising Purchase Terms and Conditions.

2.3.3 If the Merchant chooses the payment method of paying the advertising fee upon successful order, the Merchant must pay the advertising fee when an order resulting from the ad occurs, through the account specified in the GP Agreement. The system will summarize the advertising fee the Merchant must pay at the end of that day. In the event that an order is canceled later for any reason, the Merchant agrees that it will still have to pay the advertising fee incurred, and the Company will not be obligated to refund the money under any circumstances. Any consideration regarding refunds (if any) shall be at the Company's sole right and discretion. The Merchant can study the method of counting the number of orders resulting from the ad, as well as other conditions, at: www.lmwnmerchantcenter.com.

2.3.3.1 In cases where the Merchant has not fully paid the advertising fee based on the number of orders incurred, the Company's system will continue to provide advertising services to the Merchant as usual, and the advertising fee will be collected via a monthly invoice. The Merchant remains obligated to pay the overdue advertising fee from the previous billing cycle in sequence until the full amount is paid according to the conditions set by the Company. 2.3.3.2 In cases where the Merchant has fully paid the advertising credit fee, the Merchant can purchase or request to change to other advertising credits according to the packages determined by the Company.

2.3.4 If the Merchant wishes to temporarily close the store on WMA, the Merchant acknowledges and agrees that the WMA system will only remove the Merchant from the LINE MAN application display during that period. After the Merchant re-opens the store, the Company's system will automatically activate the service and deduct the advertising fee through the Merchant's GP account. The Merchant is obligated to pay the advertising fee in all cases and is responsible for checking the service activation themselves every time. The advertising fee per order shall be in accordance with the Company's marketing promotion activities determined at that time.

However, if the Merchant wishes to cancel the subsequent advertising, the Merchant must contact the team and/or the Company through the specified channels to proceed with the cancellation of these Advertising Purchase Terms and Conditions according to Clause 10. of these Advertising Purchase Terms and Conditions. The Merchant remains obligated to pay the advertising fee incurred before the termination date of these Advertising Purchase Terms and Conditions in all cases.

2.3.5 If the Merchant subscribes to the advertising credit package in conjunction with LINE MAN coupons and campaigns, the Merchant will receive the promotions specified at the beginning of this agreement, provided that:

2.3.5.1 The Merchant must have a successful subscription status for both the advertising credit package, coupons, and/or specified campaigns only. If the Merchant cancels any one of them, the Merchant will forfeit the right to receive the promotion and cannot purchase this package again. 2.3.5.2 If the Merchant wishes to cancel the package in the current cycle, the Merchant must notify the Company's representative or the Help Center on the Wongnai Merchant App at least 7 days before the next automatic renewal. If the Merchant fails to notify within the specified period, the cancellation will only take effect after the Merchant has completed the installment payment for the package in the subsequent month. 2.3.5.3 In the event that the Merchant cancels the advertising credit package, the Company may change the package, any marketing promotion activities (such as coupons, advertising credits, promotions) including any other details that the Merchant had previously received, as the Company deems appropriate without the Merchant's consent. The Merchant can view the changes to the coupon discounts and campaigns on the website https://www.lmwnmerchantcenter.com/ and/or other channels determined by the Company.

2.3.6 If the Merchant purchases an advertising credit package, the Company may adjust the recommended advertising budget in the system as appropriate. This is to ensure the Merchant receives a higher number of visits, as well as orders or returns from advertising, to align with periods when demand from LINE MAN application users is higher than usual (e.g., Saturdays, Sundays, or public holidays). The Merchant may see an advertising budget usage report that is more or less than the average advertising budget the Merchant had set. However, the daily advertising cost will not exceed 2 times the average daily budget over the past 30 days, and the total advertising cost will not exceed the credit value the Merchant purchased from the advertising credit package. The Merchant will not be charged extra, unless the Merchant wishes to increase the advertising budget beyond this.

2.3.7 The Merchant may change or cancel the type and/or advertising rate and/or details of the advertising, including the automatic package renewal service (Pre-Paid), through the Company's representative or other channels of the Company. The Merchant must cancel the Advertising Purchase Terms and Conditions according to Clause 10. of these Advertising Purchase Terms and Conditions. The Company will deem that the Merchant agrees to cancel this Service Request for the next advertising service cycle. The Merchant is obligated to pay the outstanding advertising fees in full within 30 days from the date of termination of this Service Request.

2.3.7.1 In the event that the Merchant agrees to allow the Company to activate/deactivate the purchase and/or use of the Company's advertising, the Merchant acknowledges and agrees that the Company has the absolute authority to change both the advertising goal (increasing store visits (CPC) or increasing orders (CPO)) and the advertising payment model (from the automatic package renewal service (Pre-Paid) to the daily advertising payment model upon successful order via the GP account) as deemed appropriate. The Merchant is responsible for continuously monitoring the advertising goals permitted by the Company and the changes in payment models. If the Merchant continues to participate in the activity after the amendment, the Company shall deem that the Merchant has acknowledged and unconditionally accepted the changed payment model. The Merchant cannot cite ignorance of the change in advertising goals, recommended budget, and payment model as a reason for failing to pay the Company's advertising fees in any case. 2.3.7.2 If the Merchant purchases a package with special conditions, such as a fixed advertising rate per completed order, the Merchant's credit will be deducted at the rate specified in these terms for every order resulting from the ad. The special conditions shall be in accordance with the agreement in this Service Request, starting from the first day the Merchant is listed on the media space.

2.3.8 The Merchant agrees and understands that the payment for advertising services under this agreement may not correlate to the daily sales revenue received by the Merchant. The Merchant accepts that the Company's calculation of the advertising fee is done in good faith, as appropriate, and for the Merchant's best interest, at the Company's reasonable discretion. However, in the event that the Merchant wishes to dispute the service fee or payment, the Merchant must submit a written dispute to the Company within 7 days from the date the Merchant receives the ad usage report from the Company (e.g., receiving the report via WMA or a representative). If the Merchant does not dispute within the aforementioned period, the Merchant agrees to accept the correctness of the advertising fee deduction by the Company and waives the right to claim a refund from the Company in all cases.

2.3.9 The ad expiration date shall be in accordance with the package, items, and promotions determined by the Company, counting from the date the Merchant receives the Company's advertising service.

2.3.10 The Merchant cannot exchange advertising services between services. However, the Company may establish conditions for exchange and/or joint use of credit across all services as it deems appropriate. The Company will determine such conditions and/or changes on a case-by-case basis.

2.3.11 The Merchant acknowledges and agrees that the Company has the right to change or terminate the advertising credit package service. Such changes will be carried out in good faith and at the Company's reasonable discretion, to be appropriate and for the Merchant's best interest. The changes may include, but are not limited to, increasing or decreasing the package price, the amount of credit, or any other related details as determined by the Company from time to time. The Merchant agrees to accept and be bound by the value, amount, or any other details of the new advertising credit package adjusted by the Company without objection, and the Company shall not be liable for any damage or loss that may arise from such changes or termination under this agreement, in any case.

2.3.12 The Merchant cannot exchange advertising services for money or transfer them to another person in any case.

2.3.13 If the Merchant selects the automatic monthly renewal package and the credit has an expiration date, the system will renew the next package cycle only after the credit expiration date is reached and the Merchant has completed the installment payments for the original package.

If the Merchant selects the automatic monthly renewal package and the credit has no expiration date, the system will renew the next package cycle when the Merchant has completed the installment payments for the original package or has used up all the credit from the original package. The Company reserves the right to renew the next package cycle if the Merchant does not use up the credit within 60 days. The Merchant can still use the remaining credit from the package before the renewal as usual. The Company has the right to change or terminate the advertising credit package service according to Clause 2.3.11.

2.4 Conditions for Credit Usage

2.4.1 Advertising credit has a validity period according to the package. The validity period is counted every day, including the Merchant's holidays or public holidays. The "advertising credit expiration date" means the last day the Merchant can use the advertising credit. It is not a guarantee that the Merchant will use up all the advertising credit according to the package. The usage of advertising credit by each store depends on several factors, such as the Merchant's sales area, the number of users, and the number of merchants advertising in the same area, etc.

2.4.2 The advertising credit expiration date shall be in accordance with the items and promotions determined by the Company, counting from the date the Merchant receives the Company's advertising credit. The Company reserves the right to determine the expiration date for each type of advertising credit service.

2.4.3 If the Company's advertising credit purchased by the Merchant has expired according to the credit cycle, the Merchant cannot use the expired advertising credit. The Company reserves the right to immediately terminate the rights to the expired advertising credit at the date and time specified on WMA, unless the Company has determined a package renewal as the case may be. The Merchant agrees not to take legal action or claim any damages or compensation whatsoever.

2.4.4 Unless consented to by the Company, the Merchant cannot adjust or change the usage of Listing Ads based on objectives (e.g., to increase visits (CPC) and increase orders (CPO)). This includes LINE MAN POP Ad credit and any other products determined by the Company. The Company may establish conditions for exchange and/or joint use of credit across all services as it deems appropriate. The Company will determine such conditions and/or changes on a case-by-case basis.

2.4.5 The Merchant cannot exchange credit for money or transfer it to another person in any case.

2.4.6 The conditions for using advertising credit during the free trial period are as follows:

2.4.6.1 If the Merchant uses up the advertising credit before the end of the free trial period, the Company's system will immediately start purchasing the advertising credit package subscribed to by the Merchant from the expiration date of that advertising credit until the Merchant orders the cancellation of these Product Purchase and Service Provision Conditions. The start date of the advertising credit package is the date the system begins providing the package that the Merchant agreed to purchase (automatic advertising credit package).

2.4.6.2 If the Merchant does not use up the advertising credit within the free trial period, the Merchant agrees to allow the Company to remove the remaining advertising credit from the system and agrees not to take legal action or claim any damages or compensation. The Company's system will immediately start purchasing a new advertising credit package for the Merchant. The Merchant accepts and understands that the date the system begins providing the package is the date the Merchant agreed to purchase (automatic advertising credit package).

2.4.7 In the event that the Merchant purchases the LINE MAN Listing ad package, the Merchant is responsible for activating the ad and setting the ad budget themselves. If the Merchant does not activate the ad within 7 days from the first day the credit is received, the Merchant agrees and allows the Company to automatically activate and manage the ad for the Merchant, including selecting the ad objective, setting the daily ad budget based on the package value and the remaining days the credit can be used, as the Company deems appropriate for the Merchant's best interest.

After this period, the Merchant cannot edit the activation or change the budget or ad objective. The ad will be managed for the Merchant automatically by the Company, unless the Merchant notifies the Company through the "Help Center on Wongnai Merchant App or support@lmwn.com" according to the terms and conditions set by the Company. The Company will make the necessary changes for the Merchant within 7 working days from the date of receiving the correct and complete modification request from the Merchant.

The Merchant agrees and accepts that such automatic activation and management by the Company, including setting the daily ad budget based on the package value and the remaining days the credit can be used, is done in good faith, as appropriate, and at the Company's reasonable discretion, and for the Merchant's best interest. In no event shall the Company be liable for any damage whatsoever arising from the aforesaid under this agreement.

2.4.8 The Merchant agrees to participate in the advertising service under the "CPO with a fixed maximum rate" model under the terms and conditions set by the Company in this clause. The Merchant must pay the advertising service fee at a rate not exceeding the value specified in the "Special Conditions" section of this Service Request per completed order ("Completed Order") throughout the agreed period. Upon the expiration of the period agreed upon in the "Special Conditions" section, the Company reserves the right to modify, adjust, or cancel the advertising rate without prior notice to the Merchant, unless otherwise agreed upon in writing as an addendum to this Service Request. The Merchant agrees that participation in this package is subject to the following additional specific conditions:

2.4.8.1 The Company will only start charging the advertising service fee under this package when the Merchant selects the "Ad Objective" as "Increase Orders". If the Merchant selects any other objective, the Company has no obligation to charge the rate specified in this package. 2.4.8.2 The advertising service fee will only be charged when the order status is "Completed Order". The criteria for counting the number of orders resulting from the ad shall be as determined and published by the Company on the website www.lmwnmerchantcenter.com. 2.4.8.3 The Company is not obligated to guarantee sales or a minimum number of orders that the Merchant will receive from using this package service. The results from advertising depend on several external factors, such as menu quality, attractiveness of promotions, competition status in the area, and consumer behavior, which are beyond the Company's control. 2.4.8.4 The Merchant acknowledges that the usage rate of the advertising credit may fluctuate according to the number of impressions, clicks, and user behavior. The Company has no obligation to distribute the credit usage at a fixed rate or to control the daily credit usage rate. 2.4.8.5 The Merchant must monitor information regarding the status of the advertising campaign, performance reports, and various service usage data through the WMA system or other channels determined by the Company from time to time. If the Merchant fails to monitor or take necessary action, the Company shall deem that the advertising service has been fully performed as per the agreement. 2.4.8.6 The Merchant agrees not to disclose, publicize, or transmit information about the advertising rate in this package to other merchants, third parties, or public media by any means. If violated, the Company has the right to suspend the service without prior notice and has the right to claim damages and/or penalties as appropriate. 2.4.8.7 The Merchant shall not have the right to use this advertising rate condition as a basis for comparison with other merchants to request order cancellation or claim a refund from the Company in any case. 2.4.8.8 If the Merchant wishes to cancel the Request for Purchase of Products and/or Services related to this package, the Merchant must proceed according to the steps specified in Clause 2.3.5.2 only. The Merchant shall not have the right to claim ignorance of such procedures and cannot claim a retrospective refund in any case. 2.4.8.9 The Merchant agrees to accept that all terms and conditions in this clause, including any appendixes and attachments, are contractually binding without reservation, unless otherwise agreed upon in writing in this same Service Request. 2.4.8.10 The Company is not responsible for delays, errors, or system malfunctions in ad display, order tracking, or usage reporting. The Merchant acknowledges and accepts that the results from advertising are inherently volatile and beyond the Company's control. 2.4.8.11 The Company reserves the right to suspend or terminate the provision of this advertising package to the Merchant without prior notice if any of the following occurs: a. The Merchant defaults on service fee payment. b. The Merchant uses the service for an improper purpose, such as intentionally creating fake orders. c. The Merchant violates the terms in this Clause 2.4.8 or any other related terms and conditions. 2.4.8.12 The Company has the right to adjust, amend, supplement, or cancel the terms and conditions in this Clause 2.4.8 at any time without prior notice to the Merchant, and the Merchant shall deem the revised terms to be immediately binding upon announcement through the channels determined by the Company. 2.4.8.13 The Company is not responsible for the failure to provide services under this package due to force majeure events, such as platform service suspension, civil unrest, natural disasters, internet outage, or government restrictions, etc. 2.4.8.14 The Merchant acknowledges that the documentation regarding the criteria for counting orders resulting from the ad and the details of service fee calculation under this package are considered part of this agreement, and the Company may amend or change them without the Merchant's consent.

2.5 Ad Creation Service by LINE MAN

The Merchant will receive ad setup services based on the ad objective and budget type selected by the Merchant through the Company's representative and system, which is an automatic renewal service model and adheres to the details agreed upon by the Merchant in these terms.

The Merchant acknowledges and agrees that the number of ads, duration, advertising channels, including but not limited to the ad objective, ad display position, service area, format and/or ad items for each Merchant, Ads Manager service fee calculation, ad budget allocation, and any other details related to this service shall be as specified in the advertising package from time to time. The Company reserves the right to modify or change such service details without the Merchant's consent, and the Company will notify the Merchant within a reasonable period through the channels determined by the Company.

The Merchant accepts and allows the Company to manage and administer, including having the authority to adjust, modify, and improve all related services, including but not limited to the ad objective, ad display position, service area, format and/or ad items for each Merchant, Ads Manager service fee calculation, ad budget allocation, and the improvement of related service features in the future. This is to maximize service efficiency and adjust it to meet the Merchant's usage needs without the need for the Merchant's consent.

2.5.1 Ad Formats can be set for 3 objectives:

2.5.1.1 Ad objective to increase store visits (CPC): The system will charge the advertising fee when a customer visits the store ("Cost per click" or "CPC"), which will be counted based on the number of clicks by platform users who access the advertising storefront page.

2.5.1.2 Ad objective to increase orders (CPO): The system will charge the advertising fee when an order is successfully delivered ("Cost per order" or "CPO"), which will be counted based on the number of orders resulting from the ad and the order status is 'Completed'. If the order is canceled by the Merchant or is canceled later for any reason, the Company reserves the right to charge the advertising fee as normal. The Merchant remains obligated to pay the advertising fee, and the Company will not refund the money in any case. Any consideration for a refund shall be at the Company's sole right and discretion.

2.5.1.3 Ad objective for maximum efficiency: The Merchant agrees to appoint the Company to determine the advertising objective. The system will charge the advertising fee when an order is successfully delivered as the default objective. However, the Merchant may request to change the ad objective later by notifying the Company's representative at least 5 working days before the change date. The Company has the authority to amend, change, or cancel this maximum efficiency ad objective as it deems appropriate to increase ad efficiency without the need for the Merchant's consent.

2.5.2 Ad Budget Types can be set in 2 formats:

2.5.2.1 Campaign budget (Fixed ad budget): The Merchant will receive ad creation services and a budget setting as specified by the Merchant. The budget will be deducted based on the actual daily usage, but not exceeding the total budget specified by the Merchant. If the Merchant purchases the installment payment, automatic monthly renewal package, the system will only renew automatically when the Merchant has completed all installments and/or the total budget has been fully used.

2.5.2.2 Maximize order (Unlimited ad budget for maximum results): Unless consented to by the Company, the Merchant may receive ad creation services to allow platform users to visit the storefront or place orders as much as possible without a limit on the advertising service budget. The service fee will be calculated based on the actual number of visits or orders incurred at the end of each day. The system will renew the service automatically every day until the contract is terminated. The results and advertising service fee may fluctuate based on the number of platform users and their demand on a daily basis.

2.5.3 Conditions for using the Ad Creation Service by LINE MAN are as follows:

2.5.3.1 In the event that the Merchant has used up the budget according to the Campaign budget or in the event that the Merchant has completed 30 installments of the advertising service fee, the system will automatically renew. The budget of the advertising credit package will be equal to the amount specified by the Merchant in this Service Request. However, if the original package purchased by the Merchant before expiration was canceled or reduced, the Merchant agrees to allow the Company to select an appropriate advertising credit package for the Merchant's usage as deemed appropriate without the need for the Merchant's consent. The Merchant is responsible for checking the package selected by the Company. This new advertising credit package may have a price, amount, or any details that increase or decrease the Merchant's rights. The Merchant agrees and waives any right to claim for any loss or damage whatsoever if the Company selected this advertising credit package for the Merchant in good faith.

2.5.3.2 The LINE MAN Ad Creation Service is a free facilitation service for the Merchant, with no operational costs. The Company reserves the right to determine the end date of the service without prior notice. However, if the ad creation service ends, the Merchant can activate/deactivate and set the advertising budget themselves.

2.5.3.3 The Merchant may change or cancel the Ad Creation Service through the Company's representative or any other channel of the Company. The Merchant must cancel the Advertising Purchase Terms and Conditions according to Clause 10. of these Advertising Purchase Terms and Conditions. The Company will deem that the Merchant agrees to cancel this Service Request for the next advertising service cycle. The Merchant is obligated to pay the outstanding advertising fees in full within 30 days from the date of termination of this Service Request.

2.6 Ad Result and Expense Report

2.6.1 The Merchant can check the daily expenditure and advertising costs via WMA through the Finance tab, the monthly invoice, the Company's representative, or any other channel determined by the Company. The Company may adjust such channels as it deems appropriate without prior notice to the Merchant. The Merchant is responsible for checking the advertising cost reporting channels themselves.

2.6.2 The Merchant understands and accepts that the reported results from advertising, such as the number of views, the number of clicks, or the number of orders from advertising, are measured by the Company's system and may not directly correspond to the actual results measured by the Merchant through its own system or application, in all cases. The Merchant agrees to adhere to the advertising results reported by the Company and waives the right to make any claim against the Company for any difference between the results reported by the Company's system and the results reported by the Merchant's system.

The merchant agrees and acknowledges that the provision of advertising services to the merchant's account by the company is carried out in good faith, within the company's reasonable discretion, and in the best interest of the merchant. In no event shall the company be liable for any damages arising from the provision of advertising services to the merchant's account under these terms and conditions.

Thank you for providing the missing sections. Here is the translation for Clauses 2.7 through 18, which completes the document:

2.7 Payment Conditions for Advertising Credit and Ad Creation Service by LINE MAN

The Merchant can make payments through 3 methods

2.7.1 Payment by deduction of service fees based on actual usage through the GP account The system will deduct the advertising fee daily based on the actual usage amount. The advertising fee rate depends on the type of service the Merchant wishes to receive each time.

2.7.2 Payment by daily installment deduction through the GP account The Merchant must pay the fee at the rate and number of installments determined by the Company. The price does not include Value Added Tax (VAT). The Merchant is responsible for taxes as required by law.

2.7.2.1 The daily installment deduction for LINE MAN is a daily carry-over model. If the Merchant's daily remaining balance is not sufficient to deduct the full installment amount as agreed upon, the system will deduct the amount that can be deducted. The remaining unpaid amount will be carried over to the next day's deduction until fully paid. The Company reserves the right to change the daily installment deduction method without prior notice to the Merchant, and the conditions shall be determined by the Company.

2.7.2.2 In the event the Merchant closes the store temporarily, the system will still carry over the daily outstanding balance, and this amount will be included in the deduction amount for the next day the store is open.

2.7.2.3 If the Merchant agrees to pay the remaining advertising credit fee in full after paying any number of installments, the Merchant must notify the LINE MAN representative to calculate the outstanding advertising credit fee and other expenses related to such installment payment. The Merchant can pay the outstanding balance using the PromptPay QR Code via mobile banking, where LINE MAN will notify the total payment amount via E-mail and send the QR Code to the Merchant. After the Merchant receives the invoice for the said amount from the representative and/or LINE MAN's system, the Merchant must pay the amount to LINE MAN within the specified period. LINE MAN will automatically send the tax invoice/receipt document to the Merchant. If the Merchant fails to pay within the specified period, LINE MAN has the right to suspend the ad posting immediately, and the Company can take any action as stipulated in Clause 3. of these Product Purchase and Service Provision Conditions.

2.7.3 Payment in full amount as a single, one-time payment The Merchant must pay the credit fee at the rate and payment conditions determined by the Company. The price does not include Value Added Tax (VAT). The Merchant is responsible for taxes as required by law. For this single, one-time full payment, the Company will not renew the service for the Merchant and will withhold the delivery of special credit when a new month cycle begins.

2.8 Payment Conditions for Discount Coupons

2.8.1 The Merchant shall be responsible for the cost of the Merchant's discount coupons used as a product discount for customers each time. The coupon cost will be paid to the Company based on the value of the coupon used by the customer, which will not be calculated as part of the system service fee (GP) and Value Added Tax (VAT). The Merchant can check the number and value of coupons and their usage via WMA. For the calculation of the coupon value, the Merchant agrees to adhere to the data on the number of customer redemptions as shown in the Company's computer system for the purpose of calculating the value of the coupons used. The Merchant certifies that such data is accurate and true and agrees not to dispute the accuracy of such data in all cases.

2.8.2 The Company reserves the right to change the coupon rate at any time without prior notice to the Merchant. The Merchant has the duty to constantly monitor the changed coupon rates. If the Merchant continues to participate in the activity after the amendment, the Company shall deem that the Merchant has acknowledged and unconditionally accepted the changed coupon rates. The Merchant cannot cite ignorance of the change in coupon rates as a reason for failing to pay the coupon fees in any case.

2.9 Conditions for Change or Temporary Suspension

2.9.1 The Merchant may request to change the purchase order, such as increasing or decreasing the credit package or changing the type of advertising credit service, by giving written notice to the Company at least 7 working days before the delivery of the new credit package cycle. Otherwise, the Company will adjust the package for the Merchant in the next advertising credit cycle.

2.9.2 The Merchant may request a temporary suspension of use for no more than 1 month, specifying the date the service should resume, and giving written notice to the Company at least 7 working days in advance. Otherwise, the Company will continue to deliver the credit package to the Merchant in the next advertising credit cycle, in the case that the Merchant wishes to receive the automatic monthly renewal advertising credit service, until the Merchant submits a written termination notice.

3. Payment Conditions for All LINE MAN Products and Services

3.1 The Merchant acknowledges and agrees that the payment for products and/or services under the installment purchase conditions to LINE MAN, depending on the type of product or service, shall be made by paying the product and/or service fee in full or by deducting the product and/or service fee from the Merchant's income that the Merchant is entitled to receive from all orders resulting from the sale of food and/or beverages through the LINE MAN application according to the GP Agreement throughout the duration of these Product Purchase and Service Provision Conditions.

3.2 If the Merchant is unable to pay installments by deducting the service fee from the Merchant's income that the Merchant is entitled to receive from all orders resulting from the sale of products and/or services through the LINE MAN application for a continuous period of 7 days from the due date of such payment, the Company reserves the right to immediately change or cancel the Merchant's payment method, such as installment payment, and the Company's advertising credit service. The Merchant must pay all outstanding product and/or service fees by the date determined by the Company.

3.3 The Merchant acknowledges and fully understands that if the money in the Merchant's system is insufficient to deduct the daily advertising service fee on the LINE MAN application, the Company has the right to collect the outstanding service fee from the Merchant at the end of the month.

3.4 If the Merchant fails to pay the service fee in full by the due date, whether by installment or full payment, the Company shall consider the Merchant to be in default of payment. The Company has the right to take legal action to demand the debt and/or take any further legal action.

3.5 The Company reserves the right to amend or change the payment methods and payment formats without requiring the Merchant's consent.

4. Service Request Period

This Service Request is effective from the date this Service Request is made (“Effective Date of the Service Request”) and shall continue indefinitely or until the terms and conditions are terminated by either party according to Clause 10. of the terms and conditions under this Service Request.

5. Conditions for Participation in Activities

5.1 The Merchant agrees and accepts that the Merchant will use the advertising credit and coupons for lawful purposes strictly under this agreement and conditions and/or any other policies related to the use of advertising credit and coupons. If the Company finds that the Merchant falls under any of the following categories, LINE MAN may suspend or cancel the Merchant's participation in the activity at any time, at LINE MAN's sole discretion:

5.1.1 The Merchant is currently suspended from using any services provided by the Company. 5.1.2 The Merchant cancels participation in the GP Partnership program for the sale of products under the GP Agreement. 5.1.3 The Merchant violates any of the provisions stipulated in the relevant terms and conditions. 5.1.4 Any other reason arising from the Merchant's use of the service or registration for the use of WMA which is deemed inappropriate.

If the Company becomes aware that the Merchant is acting or has any of the characteristics mentioned above, the Company has the right to change, amend, supplement, and suspend the Merchant's participation in the activity without prior notice, and/or may take any legal action against the Merchant immediately as the Company deems appropriate.

5.2 After the Company enables the advertising credit and/or coupon system for the Merchant, the Merchant will receive the advertising credit and/or coupon within the timeframe determined by the Company from time to time.

5.3 If the advertising credit and/or coupon expires, the Merchant cannot use the expired advertising credit and/or coupon in any case. The advertising credit and/or coupon may expire before the end of the package period. The expiration date of the advertising credit and/or coupon is based on the value of the order and the terms of use of the advertising credit and/or coupon determined by the Company, counting from the date the Merchant receives the Company's advertising credit and/or coupon through WMA or by any other method determined by the Company.

5.4 After participating in the activity, the Merchant cannot cancel, edit, or disable the promotion or coupon, including transferring the right to any other person in any case.

6. Obligations of the Merchant

6.1 The Merchant agrees to allow the Company to enable and/or disable the coupon system according to the period and/or conditions determined by the Company.

6.2 The Merchant certifies that it has participated in the GP Partnership Merchant Service program by entering into the GP Agreement with the Company before the effective date under these terms and conditions.

6.3 The Merchant has the duty to regularly check the service provision, ad performance, and ad management in the LINE MAN advertising system.

6.4 The Merchant has the duty to be responsible for the management of the creation, distribution, advertising, and use of the advertising credit and/or coupon created by the Merchant for distribution to the Merchant's customers. In the event that the Merchant or the Company receives a complaint or is subjected to any legal action due to the violation of these terms and conditions or the Merchant's use of advertising credit and/or coupons, the Merchant agrees to be solely responsible for such action.

7. Intellectual Property Rights

7.1 The Merchant grants the Company a license to use, modify, reproduce, sublicense, publicly display, distribute, broadcast, transmit, publish, and publicly perform (1) the name, logo, trademarks, service marks, domain names, and other visual and audio content, video recordings, audio recordings, images, graphics, artwork, text, and other content provided, specified, recommended, directed, or licensed by the Merchant (hereinafter collectively referred to as "Merchant's Intellectual Property") and (2) the name, logo, trademarks, service marks, domain names, and other visual and audio content, video recordings, audio recordings, images, graphics, artwork, text, and other content of third parties provided, specified, recommended, directed, or licensed by the Merchant (hereinafter collectively referred to as "Third Party Intellectual Property") in connection with the promotion and sale of products and services in all media (hereinafter referred to as "The License"). The use of the Merchant's Intellectual Property or Third Party Intellectual Property in this agreement is at the sole discretion of the Company.

7.2 The Merchant acknowledges and agrees that the Company is the owner of all benefits in the website, application, customer data, trade name, symbol, brand, domain name, social media, and data collected through the website, application, other visual and audio content, video recordings, audio recordings, images, graphics, artwork, text, and other content created, created under the direction, or commissioned by the Company, including but not limited to materials, software, technology, tools used or commissioned for use by the Company for the purpose of publicizing, selling, or distributing products and services and conducting related business (hereinafter collectively referred to as "Company's Intellectual Property"). The Merchant will not use, sell, rent, lease, sublicense, distribute, broadcast, transmit, transfer, deliver, copy, reproduce, download, relocate, display, perform, modify, or divide the use of the Company's Intellectual Property or use the Company's Intellectual Property as a component of, or a basis for, products or services for commercial use.

8. Merchant's Warranties

The Merchant represents and warrants that the Merchant meets the following characteristics:

8.1 The Merchant is an existing business providing food and beverage sales services and is genuinely operating a product sales business in the ordinary course.

8.2 The Merchant is the true owner or person responsible for the Merchant's business and has the authority to participate in the activity and comply with this agreement.

8.3 The Merchant's information provided to the Company is true, accurate, and not misleading or otherwise deceptive.

8.4 The Merchant and the information provided by the Merchant to the Company do not infringe upon the intellectual property rights, such as copyrights, patents, trademarks, trade secrets, rights of publicity, or privacy rights of any third party.

8.5 The Merchant will not commit any act contrary to any law, rule, regulation, or order, and will not commit any act that may cause damage to the Company in any way.

8.6 The Merchant will not commit any act that is slanderous, defamatory, threatening, or unlawfully harassing towards others.

9. Confidentiality

9.1 At any time during the term of this agreement and after the termination of this agreement, the Merchant agrees not to disclose the Company's business information, financial information, intellectual property rights as specified in Clause 7 of this agreement, or any other information or documents of a confidential nature of the Company which the Company has disclosed to the Merchant (collectively referred to as "Confidential Information") to any third party whatsoever, except in cases where the Company permits disclosure.

9.2 Notwithstanding the above, the Merchant may disclose Confidential Information: (a) To the Merchant's team or advisors to the extent such persons need to know in order to achieve the objectives of this agreement, provided that the Merchant shall ensure that such persons who become aware of the Confidential Information comply with Clause 9, and (b) As required to be disclosed by law, a court of competent jurisdiction, a government agency, or a regulatory body.

9.3 The Merchant will not disclose Confidential Information for any purpose other than fulfilling its obligations under this agreement.

9.4 In addition to the duty of confidentiality set forth in Clause 9, if the Merchant receives and/or collects personal data of any person, such data shall be considered Confidential Information, and the Merchant shall use such data only for the purpose of performing its duties under this agreement in accordance with the provisions of applicable regulations, including the Company's relevant policies and measures, in compliance with applicable law.

9.5 Clause 9 of this agreement shall remain in full force and effect even after the termination of this agreement.

10. Term, Termination, and Consequences of Termination

10.1 The Company has the right to terminate this agreement without needing to state any reason by giving written notice to the Merchant of the intent to terminate this agreement at least 7 (seven) days prior to the termination date. All service fees that the Merchant still owes before the termination date and unbilled service fees shall still be the Merchant's duty to pay to the Company, including penalties (if any).

10.2 This agreement shall terminate immediately, and the Company has the right to cease providing services and close the Merchant's account in the following cases:

10.2.1 The information and various documents provided by the Merchant to the Company are incorrect or are forged documents. 10.2.2 The Merchant breaches any of the agreements, terms, or conditions stipulated in this agreement. 10.2.3 The Merchant commits an unlawful act or is involved in an unlawful act through the use of the system service under this agreement. 10.2.4 When the Merchant is ordered into absolute receivership by a court or is adjudged bankrupt. 10.2.5 The Merchant commits any act of fraud, participates in fraud, or is aware of fraud, or uses the rights under this agreement in bad faith or violates the Company's agreements and conditions.

In such cases, the Company has the right to remove the Merchant from the system and collect damages resulting from the breach of agreement (if any). All service fees that the Merchant still owes and unbilled service fees before the termination date shall still be the Merchant's duty to pay to the Company, including penalties (if any).

10.3 If the Merchant wishes to receive General Advertising Services (Non-Automatic Monthly Renewal) and LINE MAN has already posted the ad or delivered the credit to the Merchant, the Merchant may not terminate this agreement until the end of the duration of such program.

10.4 If the Merchant wishes to receive the Automatic Monthly Renewal Advertising Service, the Merchant may cancel the purchase order by giving written notice to the Company at least 7 (seven) working days prior to the delivery of the new credit package cycle. Otherwise, the Company shall deem that the Merchant agrees to cancel this Service Request in the next advertising credit cycle. The Merchant has the duty to pay the outstanding advertising credit fees in full within 30 days from the date of termination of this Service Request.

10.5 If the Merchant terminates this Service Request and the Purchase Conditions, the delivery of the monthly advertising credit shall be canceled immediately according to the billing cycle in which the cancellation notice was given.

10.6 The Merchant fully understands that while the Merchant is receiving advertising credit services from LINE MAN, the activities or coupon campaigns that are part of the advertising credit service the Merchant wishes to participate in will remain in effect. The Merchant does not have the right to cancel the activities or coupon campaigns that are part of this service, and the conditions of the advertising credit purchase shall apply.

10.7 The termination of any one advertising credit service shall be considered as the immediate termination of this LINE MAN Application Advertising Credit Purchase Request (Credit Ad Package).

11. Limitation of Liability

11.1 The Company only develops, owns, and operates activities which are advertising and sales promotion services for the Merchant. The Company is not involved in the sale of the Merchant's products or services and/or the delivery of products in any way. Therefore, the Merchant is solely responsible for any damage, claim, and liability arising from the Merchant's sales services, product safety, and delivery.

11.2 The Company, including its affiliates, directors, officers, employees, contractors, or any agents of the Company, shall have no liability (whether arising from the terms and conditions, negligence, or other legal duties) for any loss or damage incurred by the Merchant or any related third party, or arising from the Company's products or services. The Company, including its affiliates, directors, officers, employees, contractors, or any agents of the Company, shall not be liable for indirect damages, special damages, damages resulting from the breach of terms and conditions, consequential damages, or punitive damages arising from the activity or for any other claim related to the activity in any way. These exclusions for indirect, special, consequential, and punitive damages include but are not limited to damages resulting from lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damage or loss, even if the Company and its agents, representatives, and service providers have been informed of the possibility of such damages, and regardless of whether the claim is made based on legal theory or the principle of equity.

11.3 The Company makes no representation or warranty that the platform and/or related software will be free from delays, errors, and viruses/malicious software. However, the Company will use its best efforts to prevent such occurrences.

12. Indemnification

12.1 The Merchant agrees and accepts that the Merchant will unconditionally cooperate with the Company in all cases to take actions to resolve and terminate problems arising from the breach of terms and conditions, infringement, or other legal issues with the Company to the fullest extent, and agrees to defend and hold harmless the Company, including its affiliates, directors, officers, employees, contractors, or any agents of the Company, from being sued or claimed for damages by any third party.

12.2 The Merchant agrees and irrevocably and unconditionally consents to release, indemnify, pay for, compensate, and defend the Company, including its affiliates, directors, officers, employees, contractors, or any agents of the Company, from any and all costs (including but not limited to attorney's fees and court fees), fines, penalties, damages, claims, and liabilities arising from (1) any defect in the products sold to customers, claims based on product liability, consumer protection, or any other similar claims, (2) the Merchant's failure to perform its duties under this agreement or applicable law, and (3) the alleged and actual infringement of patents, copyrights, trade secrets, trademarks, trade names, or other intellectual property rights, or any claim, demand, or action arising from the advertising, promotion, manufacturing, sale, distribution, or use of the products committed by the Merchant, and/or damage incurred by customers. The Merchant must compensate for the damages in full within the time specified by the Company. If the Merchant defaults in compensating for the damages at the specified time, the Company has the right to charge default interest on the principal amount at the rate of 15 percent per annum of the total damages, counting from the due date of the damages until the Merchant fully pays the damages.

Notwithstanding the above, even if the damage occurred from the act of a third party, but the damage could not have occurred without the cooperation, assistance, support, neglect, or negligence of the Merchant, the Merchant must be held jointly and severally liable with the wrongdoer to the Company for the damages incurred by the Company.

13. Privacy Policy

The Company will protect the privacy and personal data of the Merchant and the personal data of customers in accordance with the "Privacy Policy" of LINE MAN (Thailand) Co., Ltd. Therefore, please read the Company's privacy policy carefully, which can be found at "Privacy Policy". The Company will exercise the utmost caution and care regarding the Company's security measures to ensure the security of any of the Merchant's data.

14. Amendments

The Company reserves the right to amend, change, supplement, or delete any terms and conditions of service stipulated in this agreement. The Merchant has the duty to constantly monitor the changes. If the Merchant continues to participate in the activity after the amendment, it shall be deemed that the Merchant has read and understood and thus unconditionally accepted the changed terms and conditions of service. The Merchant cannot cite ignorance of the change in the terms and conditions of service as a reason for violating this agreement.

15. General Provisions

15.1 If any provision of these terms and conditions of service is held to be illegal, void, or unenforceable for any reason under the laws of any jurisdiction, that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions or the validity and enforceability of the problematic provision under the laws of any other jurisdiction.

15.2 The Merchant must not assign, sublicense, or transfer the rights granted to the Merchant herein to others, or subcontract any of the Merchant's obligations.

15.3 Nothing in these terms and conditions of service shall be deemed to create a partnership, joint venture, or principal-agent relationship between the Merchant and the Company, and nothing shall authorize the Merchant to incur any expense or liability on behalf of the Company.

16. Governing Law

If any dispute arises from the Company's service provision due to participation in this activity, the Merchant and the Company agree to use Thai law to resolve the dispute.

17. Dispute Resolution Policy

17.1 The Merchant acknowledges that the provision of various content services on this website is processed automatically by a computer system, which is beyond the control of the Company's directors and executives. The Company cannot inspect all content, messages, images, musical works, or cinematic works.

17.2 In order to resolve any disputes that may arise from the Company's services on this website, if the Merchant experiences any problem or damage from any message, content, or service, including the infringement of any rights and intellectual property rights appearing on the Company's website, the Company has the following policies for dispute resolution:

17.2.1 The damaged party must submit a clear written claim to the Company's staff at the address below, specifying the following details: (1) Name and contact address (2) Contact telephone number/email (3) Details of the complaint and/or evidence regarding the unlawful act (if any) (4) Suggestions, advice, or request for action to be taken by the Company

17.2.2 The Merchant must submit the claim and/or suggestions by contacting: (a) LINE MAN (Thailand) Co., Ltd. 195 One Bangkok Tower 4, Room No. 2411 - 2412, 24th Floor, and Room No. 2501 - 2514, 25th Floor, Wireless Road, Lumphini Sub-district, Pathum Wan District, Bangkok 10330 (b) Contact the Help Center on the Wongnai Merchant App, or (c) support@lmwn.com

After the Company acknowledges the claim, the Company will contact the relevant parties and inform the Managing Director or the Company's authorized representative, and will resolve the issue within 7 working days from the date the Company receives the written notice from the Merchant containing the details specified above. During this process, the Merchant agrees not to pursue legal action, whether civil and/or criminal, against the Company, as the Company needs time to further examine and investigate the facts, and the Merchant waives the right to sue the Company.

18. Contact

If the Merchant has any questions regarding the terms and conditions of service, please contact the Help Center on the Wongnai Merchant App or support@lmwn.com.

Dated April 7, 2568 (B.E.)

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